1. Strict Replacement-Only Policy
Due to the intangible nature of digital assets, all sales are final. Ordexa does not provide cash, crypto, or fiat refunds under general circumstances once delivery has taken place.
- Wait Times & Restocks: If a delivery method, platform exploit, or supplier is temporarily disrupted, you must allow our team reasonable time to process and issue a valid replacement. Platform downtimes do not entitle customers to immediate cash refunds.
2. Delivery & Customer Accuracy
Instant serial keys are delivered immediately upon confirmed payment. Account top-ups (via Username or Player UID) are fulfilled using the exact credentials provided at checkout.
- Orders completed to an incorrect username or regional identifier submitted by the customer cannot be modified, reversed, replaced, or refunded.
3. Warranty Exclusions & Void Conditions
Products carry replacement coverage only for the specific duration noted in the item description. Warranty coverage is permanently void under the following conditions:
- Publisher Bans & Revoke Waves: We guarantee products are valid upon delivery. If a game studio or platform initiates an account ban, patch, balance claw-back, or revoke wave after the product has been claimed, no replacement or refund is granted.
- Unverifiable Codes: If a third-party platform does not provide public redemption logs to confirm whether a code was redeemed by the customer or burned prior to delivery, the sale is final.
4. 1-Hour Unrevealed Key Exception Special Condition
A full cash refund will be considered only when meeting all of the following requirements:
- The ticket is submitted within 60 minutes of the purchase timestamp.
- The digital key has never been unhidden, viewed, or exposed on screen. (This condition applies only to select products, e.g., products where we can verify it remains unused or where it has not been delivered yet.)
- Backend logs confirm the delivery link remains completely unopened.
Chargebacks & Disputes: Opening an unauthorized payment dispute with your bank or payment gateway without contacting support voids all active warranties and results in a permanent blacklist across our storefront network.