Terms of Service

Terms of Service

Last Updated: September 2026

1. General Agreement

By placing an order on the Ordexa storefront, you ("Customer") agree to be bound by these Terms of Service. Ordexa operates as an independent digital reseller. We are not affiliated with, endorsed by, or partnered with any of the game publishers, developers, or hardware brands listed in our catalog.

2. Product Fulfillment

All products sold are strictly digital assets (software keys, in-game currencies, and account top-ups).

  • Accuracy Requirement: You are strictly responsible for providing the correct username, Player UID, and region during checkout.
  • Final Delivery: Orders successfully delivered to the credentials provided by the buyer are considered fully fulfilled and cannot be reversed.

3. Refund & Replacement Acknowledgment

By agreeing to these terms, you acknowledge our strict Replacement-Only Policy. Cash, crypto, or fiat refunds are not provided for delivered products. Temporary method downtimes, supplier restocks, or post-claim platform bans do not entitle you to a cash refund or immediate cancellation. Please refer to our dedicated Refund Policy page for full warranty details.

4. Product-Specific Conditions

Certain items in our catalog carry specific sourcing conditions that supersede our standard replacement protocols.

ℹ️ ChatGPT Full Access (FA) Accounts

We provide a set warranty duration for ChatGPT FA accounts, during which we will resolve issues and replace defective accounts. However, because these specific accounts are procured through a long-term, trusted third-party supplier rather than generated internally, this warranty is contingent upon the supplier's active operation.

Supplier Liability Void: In the highly unlikely event of a supplier default or exit scam, Ordexa cannot honor further warranties or replacements for these accounts.

Transparency Guarantee: To prove the legitimacy of a supplier failure and protect our customers, if such an event occurs, we will immediately place the product "On Hold" and permanently halt all storefront sales for that item.

5. User Conduct & Fraud Prevention

We reserve the right to refuse service, cancel orders, or ban users who exhibit suspicious purchasing behavior, utilize payment proxies, or violate these terms.

Chargeback Policy: Filing an unauthorized payment dispute with your bank, card issuer, or payment gateway to bypass our replacement protocol is classified as friendly fraud. This will result in an immediate, permanent blacklist of your IP, hardware ID, and payment profile across our network, alongside the submission of your delivery logs to your financial institution.